Frequently Asked Questions

DSC Keypad Operation and Demonstration Videos

These videos provide basic information on how to use your security system. These videos are not intended to replace the user manuals but are provided as a helpful tool to help you use your system.

DSC - System Description

DSC - Setting Time and Date

DSC - Visual Verification Option

Please visit DSC for additional information or questions regarding the operation, maintenance and user manuals for your DSC keypad.

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I have pets in my home. Does that mean that I can not use motion detectors?

No. We offer motion detectors with built in "pet avoidance," that your pets will not set off.

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My existing smoke detector goes off a lot when I'm cooking. Will that happen with my new smoke detectors from AIC?

The short answer is no. We use photoelectric smoke detectors. That means that they detect smoke in a way that is much different from a conventional smoke detector, making them less likely to go off from cooking, etc. Remember, you if you do set off your AIC smoke alarm by accident, you can control whether or not the fire department is called by giving the central monitoring station your password.

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What happens if I set off my burglar alarm by accident?

If you enter your code incorrectly or accidentally set off your alarm system, within seconds, you will receive a phone call from our central monitoring station. Answer your phone immediately. Give the operator your password, and all is well. Nothing further will ever happen as long as you are able to answer the telephone and know the password that YOU choose when we set up your system. __________________________________________________________________________________________

Please note that we are continually updating the various pages found within this web site. We encourage you to check back often for additional information on the topic displayed above.

In the mean time if you have any questions, please contact us using the various methods displayed on the Contact Us page of this site, or by directly emailing us at aic1@ptd.net.